ShortAndSweetHire Terms and Conditions

By placing a booking with ShortAndSweetHire (S&SH), you acknowledge that you have read, understood and agreed to be bound by these Terms and Conditions.

1. Garment Care and Damage Liability

All garments must be treated with reasonable care and returned in the same condition in which they were received, allowing for normal wear associated with use.

If a garment is returned damaged, the hirer agrees to be liable for:

• The full Recommended Retail Price (RRP) if the garment is deemed damaged beyond repair; or
• The full cost of repairs, as assessed and completed by S&SH’s nominated repair specialist, if the garment is deemed repairable.

The hirer is also liable for any losses incurred by S&SH resulting from the damage, including cancelled or disrupted future bookings.

Damage assessments, repairability, replacement costs, and associated losses will be determined by S&SH acting reasonably, based on inspection, supporting evidence, repair quotations, and/or the garment’s Recommended Retail Price.

2. Risk and Responsibility

All garments remain the property of ShortAndSweetHire at all times.

Risk in the garment passes to the hirer upon delivery or collection and remains with the hirer until the garment is returned in accordance with these Terms and Conditions and physically received by S&SH.

The hirer accepts full responsibility for the safekeeping, care and condition of the garment while in their possession, including responsibility for loss, theft, damage or destruction.

If a garment is lost, stolen or not returned, the hirer will be liable for the full Recommended Retail Price (RRP) of the garment.

3. Identification Verification

S&SH reserves the right to request photographic identification (including government-issued photo ID) prior to dispatching an order.

Failure or refusal to provide requested identification may result in cancellation of the booking.

4. Returns

Postal Returns

Postal hires must be lodged over the counter at Australia Post on the next business day following your event.

For weekend hires, garments must be lodged by 3:00pm Monday.

Post boxes must not be used.

A valid lodgement receipt must be obtained and retained as proof of return.

If a garment is returned via post box without a lodgement receipt and is lost in transit, the hirer will be liable for the full RRP of the garment.

The hirer is liable for losses caused by incorrect lodgement, including use of regular post instead of express post, where delays impact future bookings.

Pickup Returns

Pickup hires must be returned to the designated pickup location by the nominated return date when booking. 

5. Rental and Late Fees

Where a garment is not returned by the Return Due Date, S&SH reserves the right to charge additional hire fees by invoice.

Late fees apply at $30 per day for each day the garment is overdue until returned.

Sundays and public holidays are excluded from late fee calculations where postal return is not possible due to post office closures.

Late fees are payable as a contractual fee reflecting losses associated with disrupted bookings and administration.

6. Delivery and Postal Liability

S&SH is not liable for delays caused by Australia Post. All orders are sent as early as possible the week of the event. 

No refunds or store credits will be issued for postal delays outside S&SH’s control.

S&SH is not responsible for losses arising from:

• Incorrect addresses entered by the hirer
• Unsafe delivery locations provided by the hirer
• Theft occurring after delivery has been marked as delivered

If a delivered garment is stolen, the hirer will be liable for the full RRP.

7. Refunds, Cancellations and Store Credits

All bookings are final.

No refunds will be issued for:

• Change of mind
• Incorrect sizing or fit
• Choosing not to wear the garment
• Event cancellation
• Postal delays outside S&SH’s control

If the hirer wishes to cancel a booking, they must contact S&SH as soon as possible.

Where eligible, cancellations may receive store credit only, less a $30 cancellation fee.

To be eligible, cancellations must be made at least 30 days prior to the hire date.

Store credits are valid for 12 months from date of issue and are non-transferable.

Cancellations made within 30 days of the hire date are not be eligible for refund or credit, only a garment swap for the same dates. 

8. Cleaning

Basic cleaning is included in all hires.

The hirer must not attempt to wash or clean the garment.

Garments must be returned as worn.

General cleaning is included in the rental fee, although additional charges may apply for excessive staining or specialist cleaning beyond standard wear.

9. Reasonable Wear and Condition

While S&SH takes every reasonable step to maintain garments in excellent condition, hirers acknowledge rental garments may have been previously worn.

Minor signs of reasonable wear may be present, including but not limited to:

• Minor fabric pilling
• Minor pulls or loose threads
• Minor marks or faint staining not visible when worn
• Internal lining marks
• General wear consistent with normal rental use

These do not constitute faults or grounds for refund, store credit, provided the garment remains fit for wear and hire.

If a garment arrives with noticeable damage or concerns regarding condition, the hirer must notify S&SH immediately and provide time-stamped photographs upon receipt.

Failure to report pre-existing issues upon delivery may result in the hirer being held responsible.

10. Non-Payment and Debt Recovery

If repair fees, replacement costs, late fees or any other charges are not paid within 7 days of written request, S&SH will refer the matter to a debt collection agency or pursue legal recovery.

The hirer agrees to be liable for all reasonable recovery costs, including debt collection fees, legal costs and administrative expenses.

Failure to pay amounts owing under these Terms constitutes a breach of this agreement.

11. Right to Refuse Service

S&SH reserves the right to refuse or terminate rental services where these Terms are breached, where risk to garments is identified, or where S&SH reasonably considers it necessary to protect its business interests.

12. Governing Law

These Terms and Conditions are governed by the laws of Queensland, Australia.

Any disputes may be brought in the appropriate Queensland tribunal or court.

13. Now that the serious stuff is out of the way, we hope you have the most amazing time at your event + love our beautiful dresses as much as we do! Thank you so much for choosing to rent with us!