By hiring with Shortandsweethire you are agreeing to follow all terms and conditions as stated.
Please treat all items as if they are you own. All garments must be treated with utmost care. If an item is returned damaged, the hirer is required to pay the replacement cost on all items, which is the Recommended Retail Price (RRP) of the item if the item is beyond repair. After inspection, If the item is repairable it will be handled by my preferred dressmaker, the repair fees must be paid in full. The hirer is also liable for any hire fee which will be inconvenienced/canceled. It is solely up to ShortAndSweetHire to determine the extent of the damage and the amount charged.
S&SH may ask for photographed government license/ ID prior to sending out orders for protection of the garments. Please take note of this and if you refuse to supply this information, your order will be cancelled. We do not take bonds or any additional funds for hires, so we hope this can be understood!
For all postal orders, please return the garment to the post office over the counter the next business day and retain your lodgement receipt. If your event is over the weekend, please have the parcel in by 3pm Monday.
For pickup orders, please return to the pickup location by the following Monday. If your event is during the week, please return or return post the garment back the next business day!
If you have picked up your garment and are intending on express posting for the return, please contact S&SH prior to booking, to see if this is possible and does not clash with any future bookings the following weekend.
PLEASE READ CAREFULLY FOR POSTAL RETURNS:****
HOW TO RETURN YOUR POSTAL HIRE
(Instructions are also included in the parcel)
- When opening your parcel, please obtain the original sustainable reusable hero packaging for the return.
- On return, please fold and return the garment unwashed in the original return satchel.
- each postal hire comes with a pre-filled express return sticker addresses to the return location in Burpengary East. Please replace this sticker with the original sticker on the packaging - addressed to you, with the new return sticker. And safely seal up the parcel.
- This sticker is prepaid and just needs to be lodged over the counter at the post office with a receipt obtained.
- If this sticker has been lost, please purchase an express satchel from the post office and contact S&SH for the return address.
- If the original packaging has been disposed or damaged beyond use, please purchase a disposable parcel packaging (usually 50c-$1) at your local post office and place the return label on this before lodging.
The garment must be returned before 3pm Monday for weekend hires or the next business day for weekday bookings. The satchel must be handed over the counter at the post office ( POST BOXES ARE NOT ACCEPTABLE ) and a lodgement receipt MUST be obtained. Failure to return the garment before this deadline will result in late fees applying of $30 each late day.
IF YOU RETURN POST YOUR GARMENT IN A POSTAL BOX WITHOUT A LODGEMENT RECEIPT, AND THE PARCEL IS LOST, YOU WILL BE LIABLE FOR THE RRP OF THE GARMENT. THIS IS DUE TO NO PROOF OF RETURNING THE GARMENT ****
Any delays / canceled hire's due to incorrect lodgement including sending regular post instead of express are liable by the customer.
Failure to return post the garment before this deadline of 3pm Monday will unfortunately result in late fees applying of $30 EACH LATE DAY.
Return deadlines not being met impacts future hires greatly, so cooperation with returns is greatly appreciated!
S&SH will not be liable for any items which are not delivered on time due to Australia Post delays. No refunds/store credits will be issued as this is solely the responsibility of Australia Post.
S&SH will also NOT be liable for incorrect addresses placed on orders and any lost parcels which may result from this. Please include your address clearly and accurately, as RRP will be needed to be covered if the parcel is not delivered to the correct location and becomes lost/stolen
Under no circumstances will ShortAndSweetHire offer refunds/ store credits on garments after checkout. This could be because of the sizing/fit, change of mind or if you decided not to wear your garment for your event. If your garment is received and does not suit, please message as soon as possible and arrange a possible option to exchange over to another suitable garment. Although, this will only be applicable to pickup orders and only on the same day as your item is received. Please ensure to select your hired item carefully and read the full terms and conditions prior to checking out.
At ShortAndSweetHire we take pride in all of our designer garments and endeavour to treat them with the best possible care. Every garment is carefully hand-washed and cleaned with care (or dry cleaned depending on labels) to aim to obtain their quality and ensure the garments are cleaned to our best possible standard.
Please do not attempt to clean/wash or iron the garment yourself. This could result in major damages to specific materials and can possibly destroy our garments. Please simply return your item as is and ShortAndSweetHire will handle all cleaning for you.
Our hire garments are expected to be rented in the best possible condition. Although some items are worn very frequently and small general wear and tear can occur. At S&SH we strive to ensure the hire garments are as close to perfect as possible, although as to be expected they aren’t always in 100% perfect brand new condition. All garments which we believe are not up to standard are removed from the collection immediately and no longer available to rent. If you are unhappy with the standard an item has been rented to you in, please contact us immediately. Any noticeable damage noticed on garments must be photographed with a time stamp and send to a S&SH as soon as the item is received.
If items are not returned in a hireable condition, or damages/late fees are not paid within 7 days of being requested by S&SH, the matter will be taken up with a debt collecting agency and you will be liable for all charges and fees obtained.
ShortAndSweetHire reserves the right to terminate your right to rent garments from us at any time at our own discretion should you breach this agreement or for any other reason.