FREQUENTLY ASKED QUESTIONS
Where are you located?
Hi! I'm located in North Brisbane in Burpengary East, although I also express post Australia-wide.
Do you allow try ons? How do I Book?
As a full time university student with two jobs, I have limited time for try ons but always do my best to try and find a time which suits! Because of my time poor situation, I don't have a booking system but prefer to organise try ons via instagram DMs. Please feel free to request a time by direct messaging @shortandsweethire on instagram. Please aim to include the items you are most interested in, the date of the event and the days which best suit you!
What happens if i damage the outfit?
Accidents happen and this is completely understandable! If the garment does unfortunately get damaged, as per my terms and conditions, the hirer is liable for any repair or replacement costs. Feel free to read more about this in terms and conditions!
How much is postage and how long does it take?
Postage is a flat rate of $25 for return express postage. Estimates for express are usually 1-2 days, although rural areas can take slightly longer. Public holidays and delays may also affect these times. Your tracking number will be supplied to you via email when your parcel is being prepared!
When do I need to return the dress?
For all postage orders, please return the garment to the post office over the counter the next business day and retain your lodgement receipt. If your event is over the weekend, please have the parcel in by 4pm Monday. If your event is during the week, please return the next business day! Any further questions or requests for longer hire periods, please feel free to reach out via instagram!
Please note: Please DO NOT place your parcel in the express bins rather than over the counter. The lodgement receipt is required and essential incase something happens to the garment, to prove it has been returned. If the parcel gets lost in transit with no lodgement receipt, the hirer is liable for the garment!