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FREQUENTLY ASKED QUESTIONS

Where are you located?

Hi! I'm located in North Brisbane in Burpengary East, although I also express post Australia-wide.

 

Do you allow try ons? How do I Book?

Do you live locally and would prefer to try on your garment prior to booking? Here's a few things to know!

All try ons requested are required to pay a $10 non-refundable deposit fee for a 25-minute try on appointment located in Burpengary East, North Brisbane. The deposit can be used towards the hire fee of any item selected. For example, if your garment hire fee is $100, the remaining $90 is due to be paid if you decide to book!
Deposit fees are not transferrable to future try on appointments. No show appointments will not be refunded or rescheduled without at least 24 hours notice to the appointment. 
Try on appointments are only 25 minutes maximum. Please do not run over this duration as there are often clients booked after your appointment. If you are late this will unfortunately decrease the duration of your time spot.
** POSTAL TRY ONS ARE NOT AVAILABLE under any circumstance, we are so sorry for any inconvenience! Please find attached size guides for advice, try on in department stores where possible, or reach out for any sizing advice!
To request a try on, please DIRECT MESSAGE on instagram @shortandswetthire, with the DATE OF YOUR EVENT, WHICH PIECES AND SIZE you are interested in and your AVAILABILITY, and I will do my best to find a suitable time!

 

What happens if I damage the outfit?

Accidents happen and this is completely understandable! If the garment does unfortunately get damaged, as per my terms and conditions, the hirer is liable for any repair or replacement costs. Feel free to read more about this in terms and conditions!

 

How much is postage and how long does it take?

Postage is a flat rate of $28 for return express postage. Estimates for express are usually 1-2 days, although rural areas can take slightly longer. Public holidays and delays may also affect these times. If you are unsure about postage times to your postcode, please reach out and we can search the estimated delivery times, to see if we can get you your garment in time! Your tracking number will be supplied to you via email when your parcel is being prepared!

 

When do I need to return the dress?

For all postal orders, please return the garment to the post office over the counter the next business day and retain your lodgement receipt. If your event is over the weekend, please have the parcel in by 3pm Monday. For pickup orders, please return to the pickup location by the following Monday. If your event is during the week, please return or return post the garment back the next business day!

Please note: Please DO NOT place your parcel in the express bins rather than over the counter. The lodgement receipt is required and essential incase something happens to the garment, to prove it has been returned. If the parcel gets lost in transit with no lodgement receipt, the hirer is liable for the garment!

 

 Any further questions please feel free to reach out via instagram <3

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