Please contact us via Instagram DM for any further assistance <3
Where are you located?
Hi! We are located in North Brisbane in Clontarf, although we also express post Australia-wide.
International postage outside of Australia is not available under any circumstance! So sorry for any inconvenience!*
Do you allow try ons? How do I Book?
Do you live locally and would prefer to try on your garment prior to booking? Here's a few things to know!
All try ons requested are required to pay a $20 non-refundable deposit fee for a 25-minute try on appointment located in Clontarf, North Brisbane. The deposit can be used towards the hire fee of any item selected. For example, if your garment hire fee is $100, the remaining $80 is due to be paid if you decide to book!
Deposit fees are not transferrable to future try on appointments. No show appointments will not be refunded or rescheduled without at least 24 hours notice to the appointment.
Try on appointments are only 25 minutes maximum. Please do not run over this duration as there are often clients booked after your appointment. If you are late this will unfortunately decrease the duration of your time spot.
** POSTAL TRY ONS ARE NOT AVAILABLE under any circumstance, we are so sorry for any inconvenience! Please find attached size guides for advice, try on in department stores where possible, or reach out for any sizing advice!
What happens if I damage the outfit?
Accidents happen and this is completely understandable! If the garment does unfortunately get damaged, as per my terms and conditions, the hirer is liable for any repair or replacement costs. Feel free to read more about this in terms and conditions!
How much is postage and how long does it take?
Postage is $28-$36 depending on garment weight for return express postage. Estimates for express are usually 1-2 days, although rural areas can take slightly longer. Public holidays and delays may also affect these times. If you are unsure about postage times to your postcode, please reach out and we can search the estimated delivery times, to see if we can get you your garment in time! Your tracking number will be supplied to you via email when your parcel is being prepared!
When do I need to return the dress?
For all postal orders, please return the garment to the post office over the counter the next business day and retain your lodgement receipt. If your event is over the weekend, please have the parcel in by 3pm Monday.
For pickup orders, please return to the pickup location on your selected return date. If your event is during the week, please return or return post the garment back the next business day!
Please note: Please DO NOT place your parcel in the express bins rather than over the counter. The lodgement receipt is required and essential incase something happens to the garment, to prove it has been returned. If the parcel gets lost in transit with no lodgement receipt, the hirer is liable for the garment!
Is cleaning included in my hire?
Basic cleaning is included in all hire fees! But please take note: any extensive staining/ markings which are unsuccessfully removed, will be required to pay an additional dry cleaning fee*
Can I use fashion tapes on my dress?
unfortunately DO NOT allow fashion tape/ double sided tape on our garments! This is due to a significant influx of irreversible damage caused by these tapes. We allow clutch glue to be used in the place of tape! We stock this instore and online, and it can also be purchased from various retail stores. If there is tape residue on our garments when returned, unfortunately additional fees will be incurred
Any further questions please feel free to reach out via instagram <3